Questions practice owners ask

An AI voice receptionist is a smart, automated phone assistant designed specifically for medical practices. It answers incoming calls, gathers patient information, handles appointment requests, and routes urgent cases—without putting patients on hold.

CareOS uses advanced conversational AI trained on real healthcare workflows. When a patient calls, the system understands their request, asks relevant questions, and securely captures information for your staff to review and confirm—without directly altering your EMR.

Yes. CareOS is built to manage real patient calls in real time, including new patient inquiries, appointment requests, rescheduling, and basic triage—while escalating complex or urgent situations to your staff when needed.

Yes. CareOS can manage both inbound and outbound communication. It answers incoming patient calls and can also place outbound calls for appointment confirmations, follow-ups, and lead engagement—helping your practice stay connected and responsive.

Very natural. Our voice agents are designed to sound conversational, empathetic, and professional—avoiding robotic responses while maintaining clarity and accuracy expected in a clinical setting.

We assign a dedicated onboarding specialist to your practice who works with you for approximately 60–90 minutes per day over 3–5 days. This is typically enough time to fully set up and customize your AI Voice Receptionist system.

We offer both. Clinics can choose a cost-effective monthly subscription using pre-built templates. If you prefer a fully customized solution tailored to your workflows, providers, and systems, our team can design a custom setup—just reach out to our sales team for a personalized quote.

We provide structured onboarding and continuous optimization: • First 30 days: 2 check-ins per week • Month 2: Weekly check-ins • Month 3: Biweekly optimization calls After onboarding, ongoing support and performance tuning are included.

Yes. The system intelligently distinguishes between new and established patients and follows different workflows for each—ensuring accurate intake and appropriate scheduling.

Yes. CareOS supports family scheduling, allowing patients to book appointments for children, spouses, or dependents while capturing the necessary details accurately.

CareOS follows your clinic's urgency rules. It can flag urgent cases, offer same-day availability, route to on-call staff, or guide patients appropriately based on your protocols.

Yes (with add-on). CareOS can collect insurance information and trigger verification workflows before appointments are confirmed, reducing administrative burden and claim errors.

To ensure accuracy and control, CareOS collects appointment requests and places them in a review queue so your staff can confirm before final booking.

Yes. CareOS supports multi-provider and multi-location practices, including provider-specific scheduling rules.

CareOS is designed with HIPAA-aligned architecture, ensuring patient information is handled securely and appropriately.

CareOS helps capture missed calls, reduce no-shows, improve patient response time, and free up staff—leading to more booked appointments and increased efficiency.

No. CareOS is designed to support your team by handling repetitive tasks so your staff can focus on patient care and higher-value work.

The system asks clarifying questions, escalates when needed, and continuously improves based on real interactions.