Product
AI Voice Receptionist, built for primary care
Sixteen capabilities across five categories. The AI does the heavy lifting on every call; your staff still makes every final decision.
Ten calls at once, one review queue
CareOS handles up to ten concurrent patient calls. Each conversation is verified, triaged, and turned into a structured request — appointment, refill, referral, cancellation, or message — that lands in a single queue your front desk works through.
Nothing is booked, cancelled, or sent to a provider without a human approving it. The AI shows its reasoning and confidence on every decision so staff can approve in one click or override in two.
Incoming
Maria G.Appointment BookingIncoming
James T.Medication RefillIncoming
Sarah K.Referral RequestIncoming
Robert L.Annual PhysicalOutgoing
New Web LeadSpeed-to-Lead
AI Voice Agent — 5 Calls Simultaneously
Human-in-the-Loop
Your Staff — Confirms Every Decision
✓ Books Appt✓ Sends Refill✓ Routes Referral✓ Schedules Physical✓ Calls Lead Back
Everything Your Front Desk Needs
From 24/7 bilingual call handling to clinical safety protocols — AI does the heavy lifting, your staff makes the final call.
AI Voice Agent
24/7 Inbound Calls
Never miss a call — every patient reaches a helpful, intelligent response around the clock.
Bilingual (EN/ES)
Fluent in English and Spanish, switches mid-call on request. Natural language understanding.
Advanced Scheduling
Multi-provider, multi-location, family booking, waitlist, telehealth vs in-person, and ASAP-aware.
Refills & Referrals
Handles prescription refills, specialist referrals, cancellations, and reschedules seamlessly.
Clinical Intelligence
5-Tier Urgency Triage
From Emergent to Routine — automatic 911 advisory, symptom-based triage, and urgent visit paths.
Safety Protocols
Suicidal ideation detection with crisis line transfer. Red-flag symptom recognition for chest pain, stroke signs.
Provider Credential Intelligence
Routes by MD/DO vs NP/PA, certified provider matching, and respectful clinical terminology.
Emotional Intelligence
Detects distress, adapts tone, simplifies vocabulary, never interrupts mid-sentence.
After-Hours
Never Voicemail
24/7 after-hours handling with a 5-tier escalation ladder and distinct routing per tier.
On-Call Notification
Urgent after-hours cases routed to on-call providers. 30 message categories across 3 tracks.
Smart Callback Logic
Realistic callback expectations — Friday/pre-holiday next business day logic.
Sensitive Message Routing
Flagged categories routed immediately to practice manager. Staff always in the loop.
Human-in-the-Loop
Staff Always in Control
AI submits requests — staff confirms. Every appointment and referral goes through your team.
Full Visibility Dashboard
Staff sees every AI decision with reasoning and confidence. Override anything.
No-Show Risk Flags
Risk indicators visible before confirmation. Staff decides to release or extend slots.
Credential Conflict Resolution
When patient preferences conflict with availability, staff resolves — never the AI.
Patient Comms
SMS Confirmations & Reminders
Instant SMS after scheduling. 24–48hr reminders. Visit prep instructions.
Secure Document Upload
Upload link for insurance card and photo ID. Auto-reminders at +6hrs and +10hrs.
Post-Visit Follow-Up
Automated call or SMS 24hrs after appointment. Reschedule outbound 14 days after cancellation.
No-Show Alerts
Staff alerted 30 minutes after missed appointment. Upload deadline alerts with staff actions.
Hear the product before you buy it.
Our AI receptionist will call you and run a live demo using your clinic's own website and services.